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Diamond Bank launches Artificial Intelligence — Game Changer for our Banking systems

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Nigeria’s fastest growing retail bank, Diamond Bank Plc, has launched an Artificial Intelligence (AI) Chatbot called Ada.

Ada - Diamond Bank Personal Banker

Ada-Personal Banker

Diamond Bank – Nigeria’s fastest growing retail bank – has launched an Artificial Intelligence (AI) Chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria. The Chatbot named ‘Ada’ uses AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers. As Ada learns from past interactions, Diamond can offer more relevant and timely solutions that are really simple for customers to use.

Diamond Bank - Artificial intelligence

Diamond Bank

Ada enables transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform. Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months. Ada will give Diamond the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending Diamond’s reach into Nigeria’s massive retail opportunity. Diamonds existing customers can already start chatting to Ada.

Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her. The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.

Commenting on the launch of Ada, Uzoma Dozie, CEO of Diamond Bank said: “I believe data and technology has the power to transform Nigeria’s economy, so I am excited to announce the launch of Diamond’s Artificial Intelligence (AI) powered Chatbot named Ada.”  “Ada will allow us to further digitalize the mobile banking process and create an increasingly customized mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financially literacy and build trust and transparency in our ecosystem.

Read also:  Out Of a Frying Pan, Into a burning Fire back into a deep bowl of success. – Elon Musk

“I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is under-banked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.” “Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.” As a pioneer in banking through the harnessing of technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with foundation of over 15 million customers in Nigeria.

Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the roll out of its Diamond Y’ello mobile banking service, which now has over 9 million users.

Story by Techpoint.ng

Chat with Ada now.

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Entrepreneurship

Meet Africa’s Lead Social Entrepreneur

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Javnyuy Joybert is a Social Entrepreneur, Empowerment Strategist, Enterprise Development and Corporate Trainer/Consultant, Skills Development Expert and the Co-Founder/CEO of COSDEF Group which is an African holding Social Innovation Enterprise with 4 subsidiaries namely The Centre for Entrepreneurship, Leadership & Business Management Development (CELBMD) Africa, Wikajobs Career Management Firm, COSDEF Mobile  Microfinance, Skill Study (E-Learning) and other initiatives which include Social Innovation Hub, Rural Driven Empowerment and Pan African Social Entrepreneurship Fellowship (PASEF)

Javnyuy is a certified trainer by The American Entrepreneurship Foundation (AEF) California USA, he is a highly sought after enterprise development trainer (Business Coach), consultant & speaker, author of several articles that have been published on several platforms & magazines across Africa. Javnyuy speaks in averagely 200+ capacity building workshops, conferences, corporate events yearly across Africa reaching thousands in the areas of enterprise development, corporate efficiency, process innovation, strategic execution & personal development. He is the author of one of Cameroon’s sought after personal efficiency book “35 Days of Re-Defining You for Success” and Co-Founder and COO of The 50 Most Influential Young Cameroonians Awards Initiative.

Javnyuy is a Member of the Global Youth Skill & Innovation Council, featured as the future leader of World Economic Forum Davos (Switzerland), Global Youth Ambassador, Motivating Africa Ambassador and alumni of the Cameroon Leadership Academy Fellow 2017

He has 4 years’ experience lecturing entrepreneurship, business management & marketing courses in two private universities in Cameroon that is International University of Bamenda and Impact Polytechnic Kumbo. 3 years’ experience training social entrepreneurship, organizational leadership and executive skills with the African Entrepreneurship Academy (AEA) Accra Ghana, 2 years’ experience training executive skills with Power & Wisdom Bible and Leadership Institute Buea, senior trainer & consultant with Vocational Center for International Development, Country Director Consultant, Head Trainer with Christian Life Training Organization, International Career Coach with MARLEQ. Javnyuy have offered hundreds of management and organizational leadership, corporate training programs, team building programs, talent development, work place efficiency skills, organizational productivity strategy trainings to several national and multinational organizations, government agencies, religious organizations, startups among others.

Javnyuy together with his close friend Agbor Franklen Co-founded AFA Designs Software Development Firm which focuses on developing innovative tech solutions for African businesses. AFA Designs have served over 100+ businesses across Africa in diverse sectors like E-Commerce, education, agriculture, not-for-profit, churches etc. Under the leadership of Javnyuy, the AFA Designs team is responsible for Afamuziq app (Download on play store) which is an innovative stylish music player, entertainment partner which gives you full control of your entertainment, enhancing your sound quality, let you share the song you listening with friends and loved ones, Stream favorite sound tracks (Audio and Videos) online, view on playing song lyrics, connects you to your favourite entertainment platforms and blogs with just a click, Mobile TV connecting you with your favourite stations on the go and just much more

Education & Professional Accreditations

Javnyuy has a well-balanced education credentials. He completed his Bsc program in Financial Management in International University Bamenda, he is a certified trainer by the American Entrepreneurship Foundation, Certificate program in Entrepreneurship & Leadership from YALI Regional Leadership Center Accra Ghana (Ghana Institute of Management and Public Administration), Certificate program in Strengthening Africa’s Public Sector Human Resource Management from United Nations Public Administration Network, Certificate program in Advance Business Management & Public Service Governance from International Governance Institute, studied Entrepreneurship and Business in Clark Atlanta University, Georgia USA under the Mandela Washington Fellowship program, Lean Six Sigma from The Hudson Strategic Group and The Quality Group, Atlanta Georgia and currently undertaking a Masters in Business Administration (MBA) with Rome Business School

Media

Javnyuy have been featured on over 100 radio/tv programs and magazines across Africa including BBC World Service, Cameroon Radio and Television (CRTV), 1000 African Voices on Channel Africa, HiTV Cameroon, LTM TV, Canal 2 English International TV, 7News TV, University of Ghana Radio, CBS Radio, CBC Radio, City Community Radio, Africa Business Communities magazine, Inspire 237 magazine, Jongo hub magazine, The Afrikan Legacy Magazine, Betatinz magazine, Konnect Africa magazine, Uphold Africa magazine, Her Business magazine Kenya, Africans Building Africa magazine among several others.

Awards and Recognitions

African Youth of the Year Award nominee 2016, Princess Kuja Recognition Award 2016, UK Base Kinnaka’s Blog Gola Project Award winner 2016, United Council for Youth Empowerment 2017 Nation & Continent Builder of the year award, Young Citizens Contributing Positively (YOCICOPO) award 2017, Voted among the 100 personalities inspiring Cameroon in 2017 by Inspire magazine, Queen’s Young Leaders Award Runner-Up Winner, Cameroon Achievers Award Entrepreneur of the week, profiled among the top 20 young CEOs inspiring change in Cameroon by Cameroon Achievers Magazine, 2018 class of 100 Most Influential Young Africans by Africa Youth Awards and nominee Digital Citizenship SDG Awards

 

Reach out to Javnyuy on

javnyuy@cosdefgroup.com or infos@celbmdafrica.org

Call: Cameroon +237 674949153

          USA +1 202 766 0280

Follow me on LinkedIn and facebook as Javnyuy Joybert

 

 

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